Gone fishing…
Not exactly but it was a fun headline :)
This is just a post informing you about the current delay in responding to support issues.
For a while now I have not been able to
answer support requests as quick as I want. And this situation will remain for several more weeks.
The reason for this is that me and my family are moving to a new house which we have been building for a while. Between my dayjob and finishing this house there is not much time left for support unfortunately. But I do my best to prioritize the requests by putting purchase questions on top of the queue followed by urgent setup requests The other requests will be handled when time permits and that is mostly time consuming and hard to trackdown problems.
But rest assured that all these requests will be handled, at the very latest when we have finished moving which is in June. Until then I hope you can oversee that there are some delays for your requests.
Summer vacation
It’s time for the summer holiday starting today during the next two weeks. This means that I will not be able to handle support issues as quckly as I normally do.
If you have urgent issues getting one of my plugins to behave properly please try and ask in Realmac Software’s excellent support forum.
I will try to handle license issues during my vacation but the response time may be a little longer.
Away on vacation for a week
I will be away for short one week holiday starting tomorrow. During this period I will most likely not be able to handle any support or license issues since i’m running this by myself. If you have urgent issues getting one of my plugins to behave properly please try and ask in Realmac Software’s excellent support forum. There are many knowledgable gurus there that might be able to help you out until i’m back. For license issues I hope you can wait until the first weekend in May when i’m back again. Until then I won’t be able to do anything.
Away on businesstrip
I will be away for a quick 3 day business trip starting tomorrow 8/2. If I can get access to WiFi during the trip I will be able to handle limited support during these days (and I will prioritize license problems). If I can’t find a WiFi spot all support issues will have to wait until I’m back in the middle of the week.
New store and price
I have decided to make some changes to my store and the way your orders are handled. Until now I have only relied on PayPal to do the processing. And while it has been working flawlessly there are some limitations to such a setup. Therefor I have decided to add E-Junkie to the process. This will give me some added benefits and it should also make your shopping experience better. At least when my next plugin WP-Blog also becomes available for purchase.
Since I have switched to E-Junkie I have also decided to change my pricing to US-Dollar only. So the sole new price for @stash will be $9.95.